I normally won’t vent online about work-related issues. I know my bosses and coworkers see this. However, after talking with my boss this morning, we thought it might not be a bad idea to throw this out somewhere.
It’s no mystery I work for Auburn University. I’m a multimedia specialist and Web content manager. I’m one of three people that run the main part of the AU website. I run all of Auburn’s main social media accounts. That means vendors come calling from time-to-time.
Vendors are not my favorite people because we get hammered by so many sales calls. Yes, it’s their job, but I do NOT control the purse strings to buy your products and services. I have work to do. I do not want to answer your calls. Our budget is very limited in this economy, too.
Now that’s out of the way, let’s talk about SCVNGR. It’s a location-based “game.” Jeff, the guy responsible for contacting universities about their service, has been relentless in calling me. I’m usually not at my desk when he does, but I always see his voicemails in which he now hangs up. It used to be every week, but he’s backed off to maybe once or twice a month.
Let me be very upfront again: I am completely against services like this, especially Foursquare, Facebook Places, etc. It’s called, “Hey, I’m not home. Please rob me!” I refuse to use them.
Now SCVNGR has given me a new reason to never use them or consider them for Auburn. Jeff has assumed that I’m watching my caller ID religiously (which I do, but I usually answer if I’m not caught up in a meeting or something important). As I’m expecting a call from UPS this morning regarding a poorly-handled package for the Alabama Ghostbusters’ upcoming Tornado Relief Auction, I get a call with a local number on my caller ID.
Caller: “Hi, Brock. My name is ‘so-and-so,’ and I’m an Auburn student. How are you?”
Me: “I’m fine. How are you?” (Thinking this is UPS)
Caller: “I’m good. I’m interning this summer here in Boston. My boss, Jeff at SCVNGR, asked me to call you and see if had a few minutes to talk.”
This is when my blood pressure medicine loses control and skyrockets.
Me: “I’m heading to a meeting, but have him try me again later. If he doesn’t get me today, then try later in the week.”
Caller: “This will only take five minutes.”
Me: “You just caught me walking out the door. Have him try me later.”
Caller: “OK. How are things in Auburn?”
Me: “They’re good. Just extremely hot right now. Heat index is 108 today. I appreciate you calling. Have Jeff call me later. Need to run.”
Caller: “It’s hot and humid here, too. Not like back home, though. Thanks for your time! Bye!”
Jeff has been at this for MONTHS. I completely understand that you’re a business, you have a service and you need clients. My minor in college was marketing. I get it.
BUT … to have your AU intern call me from his CELL PHONE so your (617)XXX-XXXX office number doesn’t show up on my caller ID … Kudos. You tricked me while I was honestly trying to get out the door.
But the joke’s on you. We now refuse to use your service because of that underhanded tactic. Boss and I have already discussed it, and I will be talking to you, Jeff. You won’t like what I have to say because you are not getting our already-stretched funds.
This was completely low to use your intern in this manner and to try and fool me. You can stop calling now.